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Tourist Information Team Lead

Employment Type:
Temporary, Full-time
$23.00 per hour plus 13% in lieu of benefits and vacation
Posted Date:
January 20, 2022
Closing Date:
March 31, 2022 12:00 pm
Last Updated Date:
January 20, 2022 1:23 PM
Job Descripton:


Would you like to be part of a dynamic, fast paced, award winning local government organization?  Are you a customer service expert with an interest in public outreach?  If so, the City of Langford invites you to apply to be our Tourist Information Team Lead!

As our Tourist Information Team Lead, you will support our tourism department this summer to help manage our Mobile Information Centre van and oversee our Tourist Information Officers as they inform both tourists and Langford residents on local tourism experiences, including attractions, parks, trails, hotels and restaurants. This is a great opportunity to get outside and interact with the public in a safe way!

In this position, you will:

  • Oversee and provide training, direction, and support to Information Centre staff
  • Coordinate the Mobile Information Centre van schedule and activation locations
  • Engage with local businesses and other relevant stakeholders
  • Host outreach booths at the City of Langford Mobile Information Centre van
  • Collect statistics, write reports, and maintain cleanliness of the mobile information centre van
  • Distribute travel literature and assist tourists with directions, maps, and answering their questions
  • Other related duties as required

As our ideal candidate, you will have an enthusiastic and outgoing personality, exceptional leadership, organization, customer service and interpersonal skills, and some local knowledge of Langford and the surrounding area. You are confident in talking to the public and have an “above and beyond” attitude. This is a temporary summer position, working up to 40 hours per week for up to 16 weeks. Hours of work may vary and will include weekends and evenings. A valid BC driver’s license and a satisfactory criminal record check are required.

To apply, please submit your resume and cover letter by email to (identify the position you are applying for in the subject line of your e-mail). Applications will be accepted until noon on March 31, 2022.


We thank all applicants for their interest, however only those selected for an interview will be contacted.

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