Proline Management - City of Langford
TRAFFIC ALERT: Goldstream Avenue Water Main Replacement Project - January to December 2023. All Businesses Remain Open. Click Here For Details.
Two existing water mains on Goldstream Avenue between Leigh Road and Veterans Memorial Parkway are being replaced by one larger water main. Construction for the Goldstream water main upgrade is scheduled to start in January of 2023 and is anticipated to take approximately one year to complete. To minimize construction impacts, the project will be completed in segments starting at Veterans Memorial Parkway and moving west. Work hours are anticipated to be between 7:00am and 5:00pm, Monday to Friday with some night work anticipated. All businesses in the construction area remain open and accessible.

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Proline Management: Customer Service Representative

Address:
888 Attree Avenue
Phone:
(250) 940-4740
Contact:
Sunil Manhas
Email:
Employment Type:
Full-time
Salary:
$37,000-$45,000
Posted Date:
January 3, 2023
Closing Date:
January 31, 2023
How to Apply:
Website
Job Descripton:

We are looking for a motivated individual who has a passion for helping people live and grow together to join our closely-knit team.

If you have experience in the hospitality or retail industry, a passion for working with people, and want to join an amazing team, this could be the position for you. You’ll bring a desire to learn, grow, and to help others and we’ll train you on the world of property management. Whether you’re looking to make a change from working as a server, running a store, or wanting to explore a new career, we want to hear from you!

This is YOU to a ‘T’:
You are confident, kind, patient, and a great listener.
You defuse situations and handle conflict and negative emotions effectively.
You enthusiastically support positive changes and see opportunities rather than challenges.
You have a sense of humor and have fun.
You create systems to keep organized and stay on top of lots and lots of emails and tasks.
You bring JOY to every interaction.
You love fixing problems for people and helping your whole team succeed.
You thrive in a fast-paced environment.
You are constantly striving to do better and learn and grow personally and professionally.

The role day-to-day:
Provide primary coverage for the front desk as this is a fully in office position.
Receiving and placing a high volume of customer service telephone calls.
Maintaining great customer relationships by handling questions and concerns with speed and professionalism.
Manage emergencies with a decisive and calm demeanor, able to troubleshoot the situation and find positive solutions.
Data entry and research as required to troubleshoot customer challenges.
Spearhead the organization of the property managers, with everyone working towards the common goal of providing the best possible care for the portfolio of buildings.
Liaise with strata council members, building owners, and residents by telephone and email.
Manage checklists, processes, databases, spreadsheets, and websites.
Assist Property Manager with obtaining quotes, scheduling maintenance, and confirming jobs with tradespeople at the direction of the Property Manager.
This position requires travel between offices, as you may be required to work from other offices from time to time.
Other duties as assigned.
For those interested, this position offers the opportunity to train for and grow into our Property Manager Trainee position.

A little about us:
We are friendly, hardworking, and a little weird.
Our purpose is to help people live and grow together in every way possible.
The paradigms we strive for are Rebellious Optimism, Wholehearted Togetherness, Insidious Joy, Radical Transparency, and Relentless Incrementalism.
Do you want to know more? Visit our website https://www.prolinemanagement.com.

Experience & Qualifications:
Enthusiasm for working with people and systems.
1+ years of experience in the customer service field including call centers, hospitality, restaurant and retail industries.
Excellent typing and knowledge of computer systems including Microsoft Suite is required.
Clean criminal record check.
Ability to handle multiple things going on at once including multitasking, meeting deadlines, and maintaining clear communication with the team and clients.

Position Details:
Full-time position.
$37-45,000 annually to start and two weeks paid vacation.
Office hours are Monday through Friday, 8:30 am – 5 pm, with a 1-hour lunch break.
Weekends and statutory holidays off.

Other Details:
Vacation policy based on length of service.
Paid volunteer days.
RRSP contributions.
Paid days off on your birthday and job anniversary.
Health Benefits Trust and Life Insurance.
Seasonal staff parties.
Wellness and Social Committees.
Employee referral program.
Education reimbursement program.
Opportunities for growth.

We are looking for someone who will fit in well with our values and the team. To apply for this position, please submit your resume and cover letter outlining why you will be a great fit for the Customer Service Coordinator role with us. We are looking forward to reviewing your application!

Please note that only candidates selected for the interview process will be contacted.

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