Westin Bear Mountain Resort & Spa: Guest Service Agent
What we are looking for:
Our hotel is looking for an experienced guest service agent to join our busy front desk team. In this position, you will provide front desk services to our 5-star guests, process payments and act as an excellent source of information on all hotel matters, amenities and surrounding areas . Our perfect candidate thrives in a busy environment, knows how to provide personal and instinctive customer service and is passionate about the hospitality industry. While previous hotel experience is an asset, other relevant experience will also be considered.
Who we are:
The Westin Bear Mountain Resort & Spa in Victoria is an exceptional 5-star hotel that belongs to the Marriott brand. With 91 luxurious rooms, two restaurants, a bar and lounge area, a 300-person ballroom, and state-of-the-art meeting and conference facilities, we offer several exceptional amenities, including a new spa.
What we offer:
We offer free parking, staff lunches, fitness facilities, dining discounts, and travel discounts to our employees. We are located on a bus route at the top of Bear Mountain Resort in Langford.
About the job:
Greet and welcome guests upon arrival.
Verify reservations, collect payment, assign rooms, and address guest needs.
Answer calls, make reservations, and act as a concierge.