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YMCA-YWCA of Vancouver Island: Member Educator Staff
Nature and Scope:
The Member Educator Staff provides excellence in customer service while working as part of the Health, Fitness and Aquatics team of staff and volunteers to provide a welcoming and safe experience to all members, participants, and guests. Casual positions are entitled to a free individual YMCA-YWCA membership.
Responsibilities:
– Monitor commitment to service excellence by role modelling and maintaining YMCA SAM 2.1 standards
– Develop and maintain professional and courteous relationships with members and participants, learning and using their names
– Promote and educate members, guests and potential members on all membership and program offerings
– Assist potential members with registration when needed
– Support members, guests, and participants check-in process
– Provide facility tours through YMCA 7 Steps of Selling
– Develop and retain a high level of product knowledge on other Vancouver Island Y programs and services outside of the Health, Fitness and Aquatic centre
– Ensure the safety of all members, participants, staff, volunteers, and property by following YMCA-YWCA standards/policies/procedures and ensuring they are maintained amongst all
– Contribute as a member of the staff team in the overall operation of the Health, Fitness and Aquatic Centre, including performing other duties as assigned
– Meet and exceed projected sales targets
– Maintains daily sales and program statistics
– Remain calm and use supportive language when dealing with upset members and stressful situations
Qualifications:
– High School graduation required, post-secondary education in progress or completed preferred
– Commitment to building meaningful relationships through positive daily interactions with Y members and guests
– Proven customer service excellence
– Excellent communication and interpersonal skills
– Proficiency with Microsoft Office (mainly Word, Excel)
– Registration software experience an asset (training provided)
– Current Standard First Aid and CPR (C) required
– A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required
– The YMCA/YWCA has implemented a mandatory COVID-19 vaccination policy requiring all staff and volunteers to be fully vaccinated (2 doses).
