Please ensure Javascript is enabled for purposes of website accessibility YMCA-YWCA Westhills (Langford) - City of Langford
CITY HALL OPERATIONAL UPDATE

CITY HALL OPERATIONAL UPDATE:

 

Langford City Hall has reopened and resumed full services as of 8:30 a.m. Monday, July 8th.

Most departments of City Hall were left temporarily inaccessible following the flood event on June 26th, 2024. While restoration work continues, operations are back to full capacity, functioning out of two floors of 877 Goldstream Avenue.

Administration, Bylaw, Parks, and Engineering Departments will be available on the second floor of City Hall.

Finance, Planning, Building, and Business Licensing Departments will be available at the ground floor unit #117 of 877 Goldstream Avenue. This unit is accessible from the left side of the building, directly off the rear parking lot.

Committee and Council meetings remain uninterrupted and will be held as scheduled on the third Floor of City Hall in Council Chambers.

Signs are in place to direct residents seeking assistance from specific departments. Alternatively, support continues to be available through email and phone 250-478-7882.

Return to Langford Job Bank
YMCA-YWCA Westhills

YMCA-YWCA Westhills : Member Educator Staff

Employment Type:
Full-time
Salary:
17.55/hour
Posted Date:
September 12, 2022
Closing Date:
October 12, 2022
How to Apply:
Email
Job Descripton:

Member Educator Staff
Westhills YMCA-YWCA (Langford, BC)

Vacancies: 1
Position: Permanent Full-Time
Placement: ASAP
Wage: $17.55/hour
Shifts: 35 hours/week; this position will work a Tuesday through Saturday work week.
Tuesday-Friday 5:45 AM – 1:15 PM
Saturday 7:15 AM – 2:45 PM
*Please note that these shifts are subject to change based on the needs of the branch.

Nature and Scope:
The Membership Educator Staff provides excellence in customer service while working as part of the Health, Fitness and Aquatics team of staff and volunteers to provide a welcoming and safe experience to all members, participants, and guests.

This permanent full-time position is entitled to a YMCA-YWCA individual membership; 15 days vacation; and a cost-shared benefits package (after completion of the probationary period) which includes:
• Health Care, Drug Plan, Dental, Vision, EAP
• Extended Health Care
• Life Insurance
• YMCA Canada Pension Plan (eligible after one year)

Responsibilities:
• Monitor commitment to service excellence by role modelling and maintaining YMCA SAM 2.1 standards
• Develop and maintain professional and courteous relationships with members and participants, learning and using their names
• Promote and educate members, guests and potential members on all membership and program offerings
• Assist potential members with registration when needed
• Support member, guest and participant check-in process
• Provide facility tours through YMCA 7 Steps of Selling
• Develop and retain a high level of product knowledge on other Vancouver Island Y programs and services outside of the Health, Fitness and Aquatic centre
• Ensure the safety of all members, participants, staff, volunteers and property by following YMCA-YWCA standards/policies/procedures and ensuring they are maintained amongst all
• Contribute as a member of the staff team in the overall operation of the Health, Fitness and Aquatic Centre, including performing other duties as assigned
• Meet and exceed projected sales targets
• Maintains daily sales and program statistics
• Remain calm and use supportive language when dealing with upset members and stressful situations
Qualifications:
• High School graduation required, post-secondary education in progress or completed preferred
• Commitment to build meaningful relationships through positive daily interactions with Y members and guests
• Proven customer service excellence
• Excellent communication and interpersonal skills
• Proficiency with Microsoft Office (mainly Word, Excel)
• Registration software experience an asset (training provided)
• Current Standard First Aid and CPR (C) required
• A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required
• The YMCA/YWCA has implemented a mandatory COVID-19 vaccination policy requiring all staff and volunteers to be fully vaccinated.

Competencies:
• Commitment to Organization Vision and Values
• Service Orientation
• Communication
• Teamwork
• Problem Solving
• Commitment to Health and Safety

To Apply: Please send a cover letter and resume, indicating the position that you are applying for in the subject line of your email to:

Human Resources
YMCA-YWCA of Vancouver Island
Email:

Please Note:
1. Application Deadline: This posting will close when a suitable candidate has been found.
2. Please indicate in your cover letter how you heard about this position.
3. Applications will be short-listed for interviews as they are received.
4. We thank all applicants, but only short-listed candidates will be contacted.

The YMCA-YWCA of Vancouver Island is an equal opportunity employer.

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