langford job bank

Member Educator Staff

Westhills YMCA-YWCA (Langford, BC)

Vacancies: 1

Status: Casual

Placement: December 2025

Wage: $19.36/hour

Shifts: Friday: 8:30am – 4:00pm, Saturday: 7:15am – 2:45pm

*Additional hours may be available for shift coverage*

Nature and Scope:

The Member Educator Staff provides excellence in customer service while working as part of the Health, Fitness and Aquatics team of staff and volunteers to provide a welcoming and safe experience to all members, participants, and guests. Casual positions are entitled to a free individual YMCA-YWCA membership.

Responsibilities:

Ensure Y Canada Initiatives are implemented and standards met including Child Safeguarding and The Y Way.
Develop and maintain professional and courteous relationships with members and participants, learning and using their names
Promote and educate members, guests and potential members on all membership and program offerings
Assist potential members with registration when needed
Support members, guests, and participants check-in process
Provide facility tours through YMCA 7 Steps of Selling
Develop and retain a high level of product knowledge on other Vancouver Island Y programs and services outside of the Health, Fitness and Aquatic centre
Ensure the safety of all members, participants, staff, volunteers, and property by following YMCA-YWCA standards/policies/procedures and ensuring they are maintained amongst all
Contribute as a member of the staff team in the overall operation of the Health, Fitness and Aquatic Centre, including performing other duties as assigned
Meet and exceed projected sales targets
Maintains daily sales and program statistics
Remain calm and use supportive language when dealing with upset members and stressful situations

Qualifications:

High School graduation required, post-secondary education in progress or completed preferred
Commitment to building meaningful relationships through positive daily interactions with Y members and guests
Proven customer service excellence
Excellent communication and interpersonal skills
Proficiency with Microsoft Office (mainly Word, Excel)
Registration software experience an asset (training provided)
Current Standard First Aid and CPR (C) required
A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required
Competencies:

Commitment to Organization Vision and Values
Service Orientation
Communication
Teamwork
Problem Solving
Commitment to Health and Safety

To Apply: Please send a cover letter and resume, indicating the position that you are applying for in the

subject line of your email to:

Human Resources

YMCA-YWCA of Vancouver Island

Email:

Please Note:

Application Deadline: This posting will close when a suitable candidate has been found.
Please indicate in your cover letter how you heard about this position.
Applications will be short-listed for interviews as they are received.
We thank all applicants, but only short-listed candidates will be contacted.
The YMCA-YWCA of Vancouver Island is an equal opportunity employer.