langford job bank

Member Educator Staff
Westhills YMCA-YWCA (Langford, BC)

Vacancies: 1
Status: Casual
Placement: April 2025
Wage: $19.36/hour
Shifts: Monday – Friday: 4:15pm – 9:15pm
Additional hours may be available for shift coverage

Nature and Scope:
The Member Educator Staff provides excellence in customer service while working as part of the Health, Fitness and Aquatics team of staff and volunteers to provide a welcoming and safe experience to all members, participants, and guests. Casual positions are entitled to a free individual YMCA-YWCA membership.

Responsibilities:
– Ensure Y Canada Initiatives are implemented and standards met including Child Safeguarding and The Y Way.
– Develop and maintain professional and courteous relationships with members and participants, learning and using their names
– Promote and educate members, guests and potential members on all membership and program offerings
– Assist potential members with registration when needed
– Support members, guests, and participants check-in process
– Provide facility tours through YMCA 7 Steps of Selling
– Develop and retain a high level of product knowledge on other Vancouver Island Y programs and services outside of the Health, Fitness and Aquatic centre
– Ensure the safety of all members, participants, staff, volunteers, and property by following YMCA-YWCA standards/policies/procedures and ensuring they are maintained amongst all
– Contribute as a member of the staff team in the overall operation of the Health, Fitness and Aquatic Centre, including performing other duties as assigned
– Meet and exceed projected sales targets
– Maintains daily sales and program statistics
– Remain calm and use supportive language when dealing with upset members and stressful situations

Qualifications:
– High School graduation required, post-secondary education in progress or completed preferred
– Commitment to building meaningful relationships through positive daily interactions with Y members and guests
– Proven customer service excellence
– Excellent communication and interpersonal skills
– Proficiency with Microsoft Office (mainly Word, Excel)
– Registration software experience an asset (training provided)
– Current Standard First Aid and CPR (C) required
– A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required

Competencies:
– Commitment to Organization Vision and Values
– Service Orientation
– Communication
– Teamwork
– Problem Solving
– Commitment to Health and Safety

To Apply: Please send a cover letter and resume, indicating the position that you are applying for in the subject line of your email to:

Human Resources
YMCA-YWCA of Vancouver Island
Email:

Please Note:

Application Deadline: This posting will close when a suitable candidate has been found.
Please indicate in your cover letter how you heard about this position.
Applications will be short-listed for interviews as they are received.
We thank all applicants, but only short-listed candidates will be contacted.
The YMCA-YWCA of Vancouver Island is an equal opportunity employer.