langford job bank

Member Educator Staff

Westhills YMCA-YWCA (Langford, BC)

Vacancies: 1

Position: Permanent Full-Time – 35 hours per week

Placement: February 2026

Wage: $19.36/hour

Shifts: Sunday to Thursday [Sunday 9:45am-5:15pm; Monday to Thursday 1:45pm-9:15pm]

*Please note that these shifts are subject to change based on the needs of the branch.

Nature and Scope:

The Member Educator Staff provides excellence in customer service while working as part of the Health, Fitness and Aquatics team of staff and volunteers to provide a welcoming and safe experience to all members, participants, and guests.

This permanent full-time position is entitled to a YMCA-YWCA individual membership; 15 days vacation; paid sick time (per our policy); and a cost-shared benefits package (after completion of the probationary period) which includes:

• Extended Health Care, Drug Plan, Dental, Vision, EAP (eligible after 6 months)

• Life Insurance, LTD and AD&D (eligible after 6 months)

• YMCA Canada Pension Plan (eligible after one year of continuous service)

Responsibilities:

• Ensure Y Canada Initiatives are implemented and standards met including Child Safeguarding and The Y Way

• Develop and maintain professional and courteous relationships with members and participants, learning and using their names

• Promote and educate members, guests and potential members on all membership and program offerings

• Assist potential members with registration when needed

• Support member, guest and participant check-in process

• Provide facility tours through YMCA 7 Steps of Selling

• Develop and retain a high level of product knowledge on other Vancouver Island Y programs and services outside of the Health, Fitness and Aquatic center

• Ensure the safety of all members, participants, staff, volunteers and property by following YMCA-YWCA standards/policies/procedures and ensuring they are maintained amongst all

• Contribute as a member of the staff team in the overall operation of the Health, Fitness and Aquatic Centre, including performing other duties as assigned

• Meet and exceed projected sales targets

• Maintains daily sales and program statistics

• Remain calm and use supportive language when dealing with upset members and stressful situations

Qualifications:

• High School graduation required, post-secondary education in progress or completed preferred

• Commitment to build meaningful relationships through positive daily interactions with Y members and guests

• Proven customer service excellence

• Excellent communication and interpersonal skills

• Proficiency with Microsoft Office (mainly Word, Excel)

• Registration software experience is an asset (training provided)

• Current Standard First Aid and CPR (c) required

• A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required (prior to start date – not required at the application stage).

Competencies:

• Commitment to Organization Vision and Values

• Service Orientation

• Communication

• Teamwork

• Problem Solving

• Commitment to Health and Safety

To apply, please visit our Jobs Page using the link below to submit your application online.

https://victoriay.myavanti.ca/careers

*Please note that applications submitted by email are no longer accepted*

1. Application Deadline: This posting will remain open until suitable candidates have been found.

2. We thank all applicants, but only short-listed candidates will be contacted.

The YMCA-YWCA of Vancouver Island is an equal opportunity employer.