langford job bank

Registrar – Registration Services

Association Services Office (Westhills YMCA-YWCA, Langford)

Vacancies: 1

Position: Permanent Full Time

Placement: May 18, 2026

Salary: $52,761.80 increasing to $54,909.40 after probation

Hours: 35 hours per week; Monday – Friday 8:00 – 3:30pm

*Flexibility to work up to 6:30pm based on needs of the Association

Nature and Scope:

The Registration Services (RS) department supports all departments of the YMCA-YWCA of Vancouver Island, providing excellence in customer service and administration from the Administration offices located in Langford BC. Reporting to the Supervisor of Registration Services, the Registrar – Registration Services will work closely with key staff in departments across the Vancouver Island Y. The Registrar – Registration Services will be responsible for registration and administration for all licensed Child Care programs and the Y Outdoor Centre. The Registrar – Registration Services will have advanced experience using ActiveNet or similar registration software and provide support and database set up of programs and services and report collection.

The Registrar – Registration Services will also support Registration Services functions including but not limited to answering a high volume of phone calls, performing repetitive administrative and registration tasks. Experience dealing with challenging service situations is an asset as a high degree of tact and resourcefulness is required for this position. The successful individual must be able to retain a large volume of product knowledge.

This permanent full-time position is eligible for a YMCA-YWCA individual membership, 15 days of vacation, paid sick leave (per policy), and a cost-shared benefits package after completing the probationary period. Our benefits package includes:

• Health Care, Drug Plan, Dental, Vision, EAP

• Extended Health Care

• Life Insurance, LTD, and AD&D

• YMCA Canada Pension Plan (as per eligibility requirements)

Responsibilities:

• Responsible for Child Care registration and administration including registration, subsidy tracking & billing, childcare transitions and related communication, monitoring wait lists and withdrawals.

• Responsible for administrative support for Outdoor Centre program bookings and facility rentals

• Performs seasonal set up of programs and services in the Active Net database

• Performs collection and interpretation of reports in the Active Net database

• Provides over the phone and email customer service to inquiries as received by the Vancouver Island Y.

• Communicates directly with members and the general public who contact the Association via phone and email (minimal walk-in traffic).

• Responds to inquiries and provide advice on YMCA-YWCA membership, program selection, courses, and activities.

• Promotes the benefits of membership to existing and potential members; develops relationships to enhance service levels and member appreciation of value.

• Promotes and registers participants in Camp Thunderbird, Child Care and Health, Fitness, and Aquatics programs

• Processes administrative and accounting tasks that support Membership Services, such as but not limited to membership sales, responding, and resolving membership account and payment issues, processing membership holds, cancellations and amendments

• Provides registration and administrative support for special events and seasonal needs of various departments

• Responds to, resolves, or refers member and community inquiries and feedback regarding all

Qualifications:

• High School Diploma is required

• 3 years’ experience in office administration, preferably recreation based

• A minimum of 6 months’ experience using Active Net registration software or over 1 year using a similar registration software

• Experience using Microsoft Office 365

• Experience using Microsoft Excel to create and provide reports, track information and is able to create/use formulas

• A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required

To apply, please visit our Jobs Page using the link below to submit your application online.

https://victoriay.myavanti.ca/careers 

*Please note that applications submitted by email are no longer accepted*

1. Application Deadline: This posting will close April 7, 2026.

2. We thank all applicants, but only short-listed candidates will be contacted.

The YMCA-YWCA of Vancouver Island is an equal opportunity employer.