langford job bank

Nature and Scope:
The Member Educator Staff provides excellence in customer service while working as part of the Health, Fitness and Aquatics team of staff and volunteers to provide a welcoming and safe experience to all members, participants, and guests. Casual positions are entitled to a free individual YMCA-YWCA membership.

Responsibilities:

• Monitor commitment to service excellence by role modelling and maintaining YMCA SAM 2.1 standards
• Develop and maintain professional and courteous relationships with members and participants, learning and using their names
• Promote and educate members, guests and potential members on all membership and program offerings
• Assist potential members with registration when needed
• Support members, guests, and participants check-in process
• Provide facility tours through YMCA 7 Steps of Selling
• Develop and retain a high level of product knowledge on other Vancouver Island Y programs and services outside of the Health, Fitness and Aquatic centre
• Ensure the safety of all members, participants, staff, volunteers, and property by following YMCA-YWCA standards/policies/procedures and ensuring they are maintained amongst all
• Contribute as a member of the staff team in the overall operation of the Health, Fitness and Aquatic Centre, including performing other duties as assigned
• Meet and exceed projected sales targets
• Maintains daily sales and program statistics
• Remain calm and use supportive language when dealing with upset members and stressful situations

To view the full job posting, please visit our website:https://vancouverislandy.com/get-involved/employment-opportunities/

To apply, please send a cover letter and resume to:
Human Resources
YMCA-YWCA of Vancouver Island
Email: hr@vancouverislandy.ca