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CITY HALL OPERATIONAL UPDATE
CITY HALL OPERATIONAL UPDATE:
 

Most departments of City Hall were left temporarily inaccessible following the flood event on June 26th, 2024. While restoration work continues, operations are back to full capacity, functioning out of two floors of 877 Goldstream Avenue.

Administration, Bylaw, Parks, and Engineering Departments will be available on the second floor of City Hall.

Finance, Planning, Building, and Business Licensing Departments will be available at the ground floor unit #117 of 877 Goldstream Avenue. This unit is accessible from the left side of the building, directly off the rear parking lot.

The Bylaw Enforcement Department has now moved to the ground floor at Suite 101.

Return to Langford Job Bank

YMCA-YWCA of Vancouver Island: Member Educator Staff

Employment Type:
Casual
Salary:
$18.25/hour
Posted Date:
October 23, 2023
Closing Date:
December 31, 2023
How to Apply:
Email
Job Descripton:

Nature and Scope:
The Member Educator Staff provides excellence in customer service while working as part of the Health, Fitness and Aquatics team of staff and volunteers to provide a welcoming and safe experience to all members, participants, and guests. Casual positions are entitled to a free individual YMCA-YWCA membership.

Responsibilities:
– Monitor commitment to service excellence by role modelling and maintaining YMCA SAM 2.1 standards
– Develop and maintain professional and courteous relationships with members and participants, learning and using their names
– Promote and educate members, guests and potential members on all membership and program offerings
– Assist potential members with registration when needed
– Support members, guests, and participants check-in process
– Provide facility tours through YMCA 7 Steps of Selling
– Develop and retain a high level of product knowledge on other Vancouver Island Y programs and services outside of the Health, Fitness and Aquatic centre
– Ensure the safety of all members, participants, staff, volunteers, and property by following YMCA-YWCA standards/policies/procedures and ensuring they are maintained amongst all
– Contribute as a member of the staff team in the overall operation of the Health, Fitness and Aquatic Centre, including performing other duties as assigned
– Meet and exceed projected sales targets
– Maintains daily sales and program statistics
– Remain calm and use supportive language when dealing with upset members and stressful situations

Qualifications:
– High School graduation required, post-secondary education in progress or completed preferred
– Commitment to building meaningful relationships through positive daily interactions with Y members and guests
– Proven customer service excellence
– Excellent communication and interpersonal skills
– Proficiency with Microsoft Office (mainly Word, Excel)
– Registration software experience an asset (training provided)
– Current Standard First Aid and CPR (C) required
– A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required
– The YMCA/YWCA has implemented a mandatory COVID-19 vaccination policy requiring all staff and volunteers to be fully vaccinated.

Documents:
https://langford.ca/wp-content/uploads/gravity_forms/14-970932d8ad07d8d05835d25dfc2c90bc/2023/10/Job-Posting-Member-Educator-WHY-Casual-Oct-2023.pdf
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